FAQs
What is your minimum order quantity?
The minimum order volume of £100 (excluding VAT) must be achieved for an order to qualify for our wholesale prices.
As we are a VAT registered company VAT will be added at the checkout.
The only product that has it's own specific minimum quantity is flat sheets of wrapping paper. Flat sheets have a minimum order of 25 sheets (with 25 tags included) due to the postal packaging. This can be split across the range.
How can I see the product prices and descriptions, and order?
You'll need to request a wholesale account before you can access the prices and product pages. All new accounts need to be approved by Clara and Macy before full access to our wholesale website is granted. Just a few checks and then we'll send you an email as soon as your account has been approved - it won't take long, we promise.
How long do orders take?
We will endeavour to dispatch your order as soon as possible after you place your order. Orders will generally be dispatched within 7-10 working days of ordering. For particularly large orders delivery may take slightly longer but we will confirm this with you directly.
How much is UK delivery?
Delivery within the UK is via Royal Mail or courier, depending on the weight.
Delivery prices are as follows:
£100 - £150 (excluding VAT) £7.50
£150 - £200 (excluding VAT) £10.00
Carriage is paid on orders over £200 (excluding VAT).
Alternatively you can read more on our delivery information page.
Do you deliver internationally?
We welcome international orders. International delivery prices are based on the total weight of the order and the country of delivery. Please get in touch for a quote at wholesale@claraandmacy.com.
Which payment methods do you accept?
Payment can be made via debit or credit card using our payment facility, or via our authorised payment options including BACS, Paypal, or Apple Pay.
Orders will not be dispatched until payment has been made.
Do you charge VAT?
Yes, as we are a VAT registered company VAT is excluded from the product price and will be added at the checkout.
Can you supply photographs of your products for marketing or press purposes?
We can. Please email us at wholesale@claraandmacy.com with your request.
Can I sell your products in my online shop?
We ask that permission is obtained before any Clara and Macy products are sold online. We do not permit selling on eBay or notonthehighstreet.com.
Can I place a bespoke order?
Yes! We love creating bespoke designs and collaborating with people. Please contact us via wholesale@claraandmacy.com.
Can I see a sample of your products?
Absolutely. We have a printed look book and a sample pack. To request you copy of either or both please fill in the form here.
Do you sell retail too?
We do! We love selling directly to our customers. Find our retail site at https://claraandmacy.com.
