Terms and Conditions
Acceptance of terms
These provisions set out the terms and conditions on which you may make use of the claraandmacy.com website (the “Site”). By using the site and/or order from us, you agree to be bound by these Customer Terms.
1. About us
The Site is operated by Clara and Macy Limited (“we”). We are registered in England and Wales as company number 9250962. Our registered address is 10 Ashley Road, Altrincham, Cheshire, WA14 2DW and our VAT number is GB 192 2350 19.
2. Our contract
Your order constitutes your offer to us to buy the goods that you select when placing your order on the Site. All orders are subject to availability and acceptance by us. We will send you an email acknowledging receipt of your order, followed by confirmation that we can and will fulfil the order. Your order is not confirmed until you receive confirmation of your order. The acknowledgement email does not constitute acceptance of your order by us.
3. User account registration, passwords and security
3.1 You will need to open an account via the Site to place and refer to your order(s). When registering for a user account, you will select a password and user name that you can use to access your online account. Your account will need to be approved by Clara and Macy.
3.2 You are responsible for maintaining the confidentiality of your password and user name, and are responsible for all activities that occur under them. We will not be liable should your password or user name be used by someone else (unless such use is due to our negligence).
3.3 You agree to notify us immediately of any unauthorised use of your password or user name.
4. Age restrictions
By placing an order and/or registering an account with us, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old. If you are under 18, you are not authorised to make a transaction or register an account with us. If you are not legally capable of entering into contracts, we are legally entitled to cancel any order(s) with you and will not be obliged to supply the goods.
5. Minimum Order
5.1 The minimum order volume of £100 (excluding VAT) must be achieved for an order to qualify for our wholesale prices.
5.2 Carriage is paid on orders over £200 (excluding VAT).
5.3 As we are a VAT registered company VAT is excluded from the product price and will be added at the checkout.
6. Payment methods
6.1 Payment for purchases of goods and/or services you make through the Site may only be made by debit or credit card using our payment facility, or via the authorised payment options including BACS, Paypal, or Apple Pay.
6.2 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).
6.3 For delivery destinations within the EU prices do not include VAT or other sales taxes. These will be added at the checkout. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
6.4 Orders will not be dispatched until payment has been made.
7.1 We will endeavour to dispatch your order as soon as possible after you place your order. Orders will generally be dispatched within 7-10 working days of ordering. For particularly large orders delivery may take slightly longer but we will confirm this with you directly.
7.2 We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
7.3 Orders are typically delivered using tracked services by Royal Mail or courier, and are subject to the terms and conditions of these third parties.
8.1 Non-personalised items can be returned or exchanged within 30 days. Items should be well-packaged and returned in their original condition.
8.2 Personalised and bespoke items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.
8.3 Returns will only be processed following contact with our team via email on firstname.lastname@example.org.
9. Places of sale
Written permission must be obtained before any Clara and Macy products are sold online. We do not permit selling on eBay or notonthehighstreet.com.
10. Copyright and intellectual property
10.1 The Clara and Macy logo, name, web address and Site are registered trademarks in the United Kingdom and remain the property of Clara and Macy Limited.
10.2 Any free downloads from this site or associated blog are for personal, non-commercial use only, and may only be shared with express permission from Clara and Macy Limited.